Terms of Service /

This Terms of Service agreement outlines the conditions under which services are provided by Samantha Ósk (“Service Provider”) to clients (“Client”). By engaging in graphic design, web design, marketing, or related freelance services, the Client agrees to the terms outlined below.

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1.0 Formation of Contract

1.1 A contractual agreement between the Service Provider and the Client is considered valid upon any of the following:
 • A written contract signed by both parties
 • Written confirmation of services, including but not limited to:
 • Email, text message, WhatsApp, or voice note communication
 • An agreed scope of work and/or written approval or acceptance of a proposal, estimate, or project description

1.2 Once a project or service has been confirmed in writing, these terms are considered binding.

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2.0 Hourly Rate

2.1 The Service Provider’s standard hourly rate is £75 per hour.

2.2 This rate reflects the experience, care, and attention invested in delivering high-quality, considered work for each client and project.

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3.0 Payment Terms

3.1 Invoices are due upon receipt.

3.2 A late fee will be applied to any unpaid invoices after 14 days:
 • 3% of the total invoice amount, or £30, whichever is greater

3.3 An additional 8% fee will accrue on a weekly basis until the invoice is paid in full.

3.4 The Service Provider does not operate on 30-day payment terms. These terms are in place to maintain a fair, respectful, and sustainable working relationship.

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4.0 Ongoing Support

4.1 The Service Provider is committed to being accessible and responsive, offering ongoing support where possible — including short-notice updates, last-minute requests, and new project inquiries.

4.2 While flexibility is part of the service, turnaround times will vary depending on current workload and project complexity. The Client will be kept informed of any timeframes in advance.

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5.0 Scope of Services

5.1 Services offered may include, but are not limited to:
 • Graphic design
 • Web design
 • Marketing and branding support
 • Creative consulting

5.2 Any work outside of an agreed scope will be discussed with the Client and quoted separately or billed at the standard hourly rate, depending on the nature of the request.

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6.0 Client Responsibilities

6.1 Clients are expected to:
 • Provide clear and timely feedback
 • Supply necessary content or materials required to complete the work
 • Communicate promptly if project needs change

6.2 Delays in feedback or content delivery may impact deadlines and may result in rescheduling or additional charges.

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7.0 Ownership & Copyright

7.1 Upon full payment, the Client will receive final deliverables and applicable usage rights, unless otherwise agreed.

7.2 The Service Provider retains the right to showcase completed work in her professional portfolio, unless the Client explicitly requests confidentiality in writing.

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8.0 Termination

8.1 Either party may terminate the agreement with written notice. Any work completed up to the termination date will be billed accordingly.

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9.0 Agreement

By engaging the services of Samantha Ósk, the Client acknowledges and agrees to the above Terms of Service.

If you have any questions about these terms, or would like to discuss a project, you’re warmly invited to reach out.

Last updated January 2023